Maintenance Request
Inform Us of a Maintenance Issue
Maintenance Info
If something in your rental home needs attention, please submit your request through your tenant portal. Our team will respond promptly and coordinate repairs with one of our trusted vendors.
If this is a life threatening emergency call 911 immediately.
Emergency Maintenance
If your issue is an emergency that requires immediate attention, call us at 719.619.6728. If this is a life-threatening emergency, call 911 immediately.
Examples of urgent maintenance issues include:
- No heat during winter months
- No hot water
- Major water leaks or flooding
- Sewage backup or significant plumbing failure
These situations require prompt attention to prevent damage to the property or health and safety concerns. If you are unsure whether your issue qualifies as an emergency, please call us for guidance.
Important Maintenance Policy
Repairs or damage resulting from tenant negligence or misuse are your financial responsibility. In such cases, we will coordinate the necessary work, but you will be charged for the labor and materials. This includes damages or plumbing stoppages caused by improper use.
Access and Vendor Entry
If you do not leave a key for the vendor in the lockbox provided at move in, you will need to provide access at the scheduled time. Please indicate your preference when submitting the request.